We are thrilled to announce the launch of our latest Personalised Care Training academy course: Conflict Management for Frontline Staff.
This half day virtual course has been created and developed by our team of training experts to empower frontline staff with essential conflict management skills.
Unfortunately, conflicts are bound to arise within healthcare settings, varying in intensity from person to person. This is mainly due to the heightened emotions that individuals experience in this vulnerable and anxiety-inducing environment. Fear and anxiety often transform into aggression, making it crucial to possess a toolbox of positive confrontation techniques. The ability to communicate successfully is among the most sought-after skills in the workplace as well-managed conflict can bring about positive change.
The course aims to equip participants with techniques, to provide a level of reassurance when faced with challenging scenarios. The course will explore what constitutes conflict, recognise its common triggers, and gain invaluable insights into de-escalation techniques to handle conflict. Ensuring participants emerge more confident and competent in managing challenging situations.
While this session offers insights for everyone, it’s tailored especially for healthcare professionals.
The first course dates are set for December so whether you’re looking to enhance your skills or simply curious about the course, we invite you to learn more and book your spot today.
To find out more and secure your place click the button below.